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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Rhiannon Orick

May 23, 2025

5  out of  5
rating by Rhiannon Orick
"We love the Nichols Agency! Been with them for over 10 years! Highly recommend!"
We responded:
"Thank you, Rhiannon, for your thoughtful words and for being with us for more than a decade! We truly appreciate your trust and recommendation. If you ever need anything, please don’t hesitate to reach out."
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Madison Murray

May 23, 2025

5  out of  5
rating by Madison Murray
"Yvonne is incredibly knowledgeable, patient, and kind. Highly recommend to anyone looking for reliable, trustworthy insurance help!"
We responded:
"Thank you, Madison, for your kind words about Yvonne. We're glad to hear she provided you with the reliable and trustworthy service you were looking for. Your recommendation means a lot to us."
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Madeline Cordell

May 23, 2025

5  out of  5
rating by Madeline Cordell
"Ali made getting my renters policy so easy!!"
We responded:
"Thank you, Madeline, for sharing your experience! It's great to hear that Ali was able to make the process of getting your renters policy smooth and easy. We appreciate your feedback and look forward to assisting you in the future."
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Matt Merical

May 14, 2025

5  out of  5
rating by Matt Merical
"Great agent and great pricing for great coverage ."
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Matt Merical

May 14, 2025

5  out of  5
rating by Matt Merical
"We live in Louisville and chose this agent and office because he worked hard to get us great coverage and the best pricing around."
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Martin Gallardo

May 2, 2025

5  out of  5
rating by Martin Gallardo
"Excelente servicio"
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Justin Trammell

April 7, 2025

1  out of  5
rating by Justin Trammell
"I've been with this agency for almost 15 years at this point. I started with Ryan's Dad, Phil Nichols, and apparently Ryan took over the agency not too long ago unfortunately after Phil passed away. I have never filed a claim with them, and now we have significant storm damage to our roof, and the adjuster assigned to our case is being very difficult. They are refusing to provide coverage because they claim that just repairing the old roof is sufficient rather than replacing the roof. They are claiming that the shingles they want my roofing company to replace the damaged ones with give a "reasonably uniform appearance and are not mismatched". I've reached out to Ryan by phone and by email twice asking for his opinion or assistance due to my long-standing tenure as a customer of their agency with no claim history, and I've received no reply. You be the judge, do these shingles appear to give a uniform appearance? I would be careful with this agency and State Farm in general. I am very disappointed with how we've been treated after paying into their policies for 15 years."
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Billy

February 22, 2025

5  out of  5
rating by Billy
"Awesome customer service, Very professional and knowledgeable of the best insurance plans that fit my family needs. Special shout-out to Katelyn Holland my agent she listened to my needs and help me with my home and auto insurance . I was with my last insurance company for 30+ years and Katelyn beat the price and better plan. Thanks Katelyn Holland at Ryan Nichols State Farm Agency in Knoxville Tennessee!!!! Thanks, Billy Smallwood"
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Vicente Hernandez

February 21, 2025

5  out of  5
rating by Vicente Hernandez
"Mucha amabilidad y ayuda con gran conocimiento de su trabajo"
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John Mosier

February 20, 2025

5  out of  5
rating by John Mosier
"I really enjoyed doing business here they were more than helpful and they got me took care of and ready to be on the road in no time and I would like to thank Ali for the time she took helping me get everything done"
We responded:
"Thank you for your business! "
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Luisa López

February 15, 2025

5  out of  5
rating by Luisa López
"Excelente servicio me atendió Helen"
We responded:
"Thank you!"
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Coty Evans

February 11, 2025

1  out of  5
rating by Coty Evans
"This is the absolute worst State Farm agency there is. I was promised a call back for coverage when I traded my vehicle in on my new one after speaking around noon. I call back at 5 and they closed. So I was left stranded after already taking possession. It has been a week now and they still can’t tell me how much it’s going to be or have my new vehicle added. This has made multiple times this has happened. Last time it took 3 weeks for this agency to get me covered. Unfortunately after being with State Farm for quiet a long time I am canceling and moving my policy to a company that has at least a sliver of respect for their customers."
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Joshua Rabtoy

January 31, 2025

5  out of  5
rating by Joshua Rabtoy
"Service was amazing! Rates were incredible!! If I could rate 1000 stars I definitely would. Thank you so much for helping me get coverage so I could get on the road safely. You guys are definitely the best and I'm gonna recommend you to anyone who will listen!"
We responded:
"Thank you so much! We appreciate your business! "
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Robin Harp

January 25, 2025

5  out of  5
rating by Robin Harp
"Yvonne Murray and Greta Wattenbarger of the Ryan Nichols State Farm Team and Whitney Long (State Farm Claims Department) are top-tier employees. They were responsive, helpful, and professional in helping us manage our claim. Very positive experience!"
We responded:
"Thank you so much! really appreciate you!"
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Blake Easley

December 18, 2024

5  out of  5
rating by Blake Easley
"Ali was so helpful getting pet insurance added & took the time ti answer all my questions. Even followed back up on a few questions she couldn’t answer right away which made me feel heard & valued. Thanks so much!!!"
We responded:
"We appreciate you!!!"
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Jordan Jennings

December 12, 2024

5  out of  5
rating by Jordan Jennings
"My experience with statefarm has been amazing."
We responded:
"Really appreciate this! Thank you for your business!"
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Marty Edmonds

December 11, 2024

5  out of  5
rating by Marty Edmonds
"Eager to help in anyway, searched for multiple discounts and very informative. Throughly helped with all my needs. Would definitely recommend!"
We responded:
"wow! Thank you for your business!"
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Daniel Smiddy

December 10, 2024

5  out of  5
rating by Daniel Smiddy
"Great experience switching to State Farm! Saved several hundred dollars as well!"
We responded:
"Thank you! appreciate you!"
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Luis alberto herman herman

December 9, 2024

5  out of  5
rating by Luis alberto herman herman
"Excellent"
We responded:
"Thank you so much! we appreciate your time and business. "
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Daking1959

December 5, 2024

4  out of  5
rating by Daking1959
"I’ve been with Ryan Nichols for several years. No complaints, very helpful"
We responded:
"we appreciate you!"
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Jamie Smith

December 4, 2024

5  out of  5
rating by Jamie Smith
"Fast and easy and great customer service!!"
We responded:
"Thank you!!! Appreciate your business!"
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Tony Myers

November 25, 2024

5  out of  5
rating by Tony Myers
"I was able to get my quote for a new policy within minutes, and I was very impressed with the service Ollie provided; and looking forward to bundling with home insurance very soon. I HIGHLY recommend this State Farm agency for sure! 100%"
We responded:
"Thank you so much! we are so glad you had a good experience with our office! "
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Carolyn S.

November 21, 2024

5  out of  5
rating by Carolyn S.
"Ali from State Farm was absolutely wonderful in helping me get insurance. She was well informed and extremely nice. I recommend this agency for all your insurance needs. Thanks!"
We responded:
"Thank you so much! we appreciate your business. "
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Corey

November 19, 2024

5  out of  5
rating by Corey
"Ali matteson did an awesome job at getting me a good deal for my coverage. She is beautiful , sweet , kind , and really good at her job. I was very impressed at how quick she got me in and out. Even while Ali was training a new hire she was still able to get everything done effiecently and get me the best deal possible. I was very satisfied and would highly recommend giving her a well deserved raise. Thank you Ali and state farm."
We responded:
"Thank you so much! "
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Nichollas Horton

October 16, 2024

5  out of  5
rating by Nichollas Horton
"Ali gave me a bundle quote that was perfect for me and it was initially we didn't have to go back and forth. I really appreciate that"
We responded:
"Thank you so much! We appreciate your business. "